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How to reach the 321SexChat team — support email, what to include so we can help fast, and what to do before you write.
The one address for everything is [email protected] — account questions, coin and payment issues, privacy requests, bug reports, and anything else. We answer within 1-2 business days, usually faster. Write from the email tied to your account if you have one; it saves a round trip of identity checks.
Three things make most replies one email instead of five: say what you were trying to do, say what happened instead, and attach a screenshot if the problem is visible. Tell us your device and browser for technical issues. Never send your password — we will never ask for it, and neither will anyone legitimately speaking for 321SexChat.
The fastest way to act on a bad match is the report button inside the chat — it attaches the session context moderators need, and it works even if you skip immediately. Skip, block, report, in that order, takes about five seconds. If something serious needs a follow-up — illegal content, threats, anything involving a minor — email [email protected] as well and say so in the subject line.
Want a copy of your account data, want something corrected, or want your account and its data deleted? Email [email protected] with “privacy request” in the subject and we will take care of it. The details of what we hold and why are in the privacy policy.
Most common problems — camera or mic not working, matches not loading, coin questions, login trouble — already have step-by-step answers in the help center. If the chat itself will not load, the checklist in 321SexChat down or not working fixes it nine times out of ten. If none of that solves it, write to us — that is what we are here for.